Shipping policy

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days; we will notify you by email if there is a significant delay.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times will also be shown at checkout and depend on the shipping method selected and the delivery address. Delivery delays can occasionally occur due to circumstances beyond our control (weather, carrier delays, customs, etc.).

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number(s). The tracking number will be active within 24 hours.

Shipping to Multiple Addresses

We currently do not offer the option to ship a single order to multiple addresses. If you need items delivered to different locations, please place separate orders.

Damaged Items

If you receive your order damaged, please contact us immediately at {{ email }} with your order number and photos of the damaged item(s) and packaging, and we will work with you on a resolution.

International Shipping

{% if selling_to_europe %}We currently ship within the European Union and other select regions.{% else %}We are working on expanding our shipping regions. Please contact us at {{ email }} if you have questions about shipping to your location.{% endif %} International orders may be subject to import duties and taxes, which are the responsibility of the customer.